FAQ

At CareVibes, we understand that every individual has unique needs and goals. We start by conducting a thorough consultation to discuss your specific requirements, preferences, and NDIS plan. Based on this, we create a personalized care plan that is regularly reviewed and adjusted as your needs evolve, ensuring you receive the most effective support possible.

Choosing the right service is easy with CareVibes. During our initial consultation, we will walk you through all the available services, explaining how each can benefit you. Whether you need assistance with daily tasks, community participation, or specialized nursing care, we’ll help you select the services that best meet your current needs and long-term goals.

Yes, you have the flexibility to choose your own support worker from our team. We believe in empowering our clients to have full control over their care, which is why we encourage you to select the caregiver who best matches your preferences and needs. If you need help making a decision, our team is happy to recommend a suitable match based on your requirements.

Absolutely! One of our core services is helping participants develop essential life skills such as personal hygiene, cooking, budgeting, and more. Our experienced caregivers work closely with you to build your confidence and independence in performing daily activities, ensuring you are empowered to live a more self-sufficient life.

We understand that your needs may change over time, and we offer a flexible care model that allows for adjustments at any point. If you wish to make changes to your care plan, simply contact your CareVibes coordinator, and we will work with you to update your services and goals, ensuring they align with your current situation.

All of our support workers are highly trained and qualified to provide specialized care. They undergo rigorous background checks, including police and Working With Children Checks, and possess certifications in areas such as first aid, disability care, and nursing. Additionally, they receive ongoing training to ensure they are up-to-date with the latest care practices.

Yes, CareVibes provides disability and aged care services in multiple locations across Australia. While we have a strong presence in Sydney, we also offer support in other regions. If you’re unsure if we cover your area, feel free to contact us, and we’ll help determine if we can provide care in your location.

CareVibes prioritizes safety and has procedures in place to handle emergencies. Our support workers are trained to manage medical and personal emergencies swiftly and effectively. In case of an urgent situation, they will follow the necessary protocols, including contacting emergency services and notifying family members, ensuring your safety is always the top priority.

Yes, CareVibes is a registered NDIS provider, and you can use your NDIS funding to pay for our services. We help participants navigate the complexities of their NDIS plan, ensuring that you can access the supports you need while making the most of your funding.

Your satisfaction is our priority, and we want you to feel comfortable with your support worker. If for any reason you are not happy with the support worker assigned to you, you can request a change at any time. Simply contact our team, and we will work quickly to arrange a replacement who better suits your preferences.